CASE STUDY
Ayasha OmniReception
Omnichannel AI receptionist system in active development for Sri Lankan tourism and hospitality businesses, with one unified conversation brain across chat channels.
Industry
Tourism & Hospitality Automation
Outcome
In Build
Challenge
Most hotels and tour operators handle inquiries across WhatsApp, Instagram, website chat, and email in disconnected ways, causing slow responses and missed booking opportunities.
What we built
A trilingual (English, Sinhala, Tamil) omnichannel automation backend with a central Gemini-powered assistant, channel connectors, session tracking, and booking-ready conversation flows.
Result
Currently in build with phased implementation. The target outcome is faster response handling, higher lead capture consistency, and smoother escalation to human staff.